Our terms, conditions and policies

Terms and Conditions

1. Cancellations by the Operator – The Operator reserves the absolute right to cancel or vary any service for any reason including as a result of weather conditions, insufficient reservations or any unforeseen event or circumstance. The selling agent and/or Operator accept no responsibility for any loss or additional expenses arising from changes, delays or cancellations of the services and activities of the Operator.

2. Up until 24 hours prior to the date and time of any pre-paid reservation you may change (subject to availability) or cancel your booking at no charge by contacting the Operator directly.

3. Within 24 hours of any scheduled reservation any change to the booking is at the absolute discretion of the Operator and may incur a fee up to a maximum of 100% of the price paid for the activity or service.

4. If you have a booking and do not show for your trip there will be no refund.

5. In the event that a pre-paid reservation is not utilised by the customer without any notification to the Operator this voucher is deemed to have been used.

6. Any decision regarding an exception to the stated policy in these terms and conditions will be made entirely at the discretion of the Operator.

REFUNDS

  1. Refunds incur a $50 admin fee. Any bank transfer fees will be at the expense of the recipient.

CREDIT CARD FEES

  1. For payments made by credit card the 2.5% we get charged is passed directly onto the customer,

STRAY BUS & KIWI EXPERIENCE

Bookings are NON-REFUNDABLE. Refunds will only be issued if weather prevents us from safely operating OR a person is deemed unable to bike by our operations crew for medical reasons. All bookings are NON-TRANSFERABLE The booking created is valid only for the named customer. If you fail to arrive for your scheduled book time your booking will be non-refundable. Please check your activity details carefully for your report time.

Cancellations by the Operator – The Operator reserves the absolute right to cancel or vary any service for any reason including as a result of weather conditions, insufficient reservations or any unforeseen event or circumstance. The selling agent and/or Operator accept no responsibility for any loss or additional expenses arising from changes, delays or cancellations of the services and activities of the Operator.

Privacy policy

Please read our privacy policy to understand how we collect, use, protect or otherwise handle your Personally Identifiable Information (PII) related to our website.

What personal information do we collect from the people that visit our website? When registering on our site you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information? We collect information from you when you respond to a survey, fill out a form or enter information on our site.

How do we use your information? We may use the information we collect from you when you register, sign up for our newsletter, respond to a survey or marketing communication, or use certain other site features in the following ways: to allow us to better service you in responding to your customer service requests or to follow up with you after correspondence (eg, email or phone inquiries)

How do we protect your information? Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

Use of ‘Cookies’. We use cookies to keep track of advertisements. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off it won’t affect the user experience.

Third-party disclosure. We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links. We do not include or offer third-party products or services on our website. We may use Google AdWords and Facebook Remarketing to advertise trigger across the Internet. Remarketing ads will display relevant ads tailored to you based on what parts of our website you have viewed by placing a cookie on your machine. THIS COOKIE DOES NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER. The cookie is used to say “This person visited this page, so show them ads relating to that page.” Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you. If you do not wish to participate in our Google AdWords or Facebook Remarketing, you can opt-out by visiting Google’s Ads Preferences Manager or Facebook Help Centre. You can also opt out of any third-party vendor’s use of cookies by visiting www.networkadvertising.org/choices/.

Where Do Remarketing Ads Appear? Google Remarketing ads appear on the Google Network, which is a group of search-related websites and apps where Google Adwords ads can appear. A Remarketing ad can be shown to you anywhere on the Google Network. Facebook remarketing ads appear in Facebook or the Facebook Network.

How does our site handle ‘Do Not Track’ signals? We honour Do Not Track signals and Do Not Track, plant cookies or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioural tracking? It’s also important to note that we do not allow third-party behavioural tracking.

How we store data.  Wanaka Bike Tours retains all rights of ownership on our software, code, databases, designs and any other internally developed application to provide the Site and the Service. You retain all rights of your data posted on the service. We utilize external vendors and hosting companies to provide the software, hardware, storage, networking and other necessary technology required to provide the service.

Controlling your personal information.  We make every effort to give you access to your personal information, to allow you to correct any inaccuracies, or to remove your personal information at your request provided it is not required for genuine business purposes or by law to be retained.

We require you identify yourself and the information you request to access, remove, modify or correct before commencing such requests. We may refuse requests that are of unreasonable technical effort or would be highly unfeasible, endanger the privacy of others, or require access that is not normally necessary. When we provide access to your personal information for the purposes of modification, correction or removal, we do so free of charge except where doing so requires an unreasonable effort.

Please contact info@wanakabiketours.co.nz to request access to, correction or removal of your personal information.

Changes to this privacy policy. Occasionally, we may change this Privacy Policy. Should we do so, we will post a notification on our website. Changes will take effect from the date they are posted.

Contact us. If there are any questions regarding this privacy policy, you may contact us here:

Wanaka Bike Tours, Wanaka
info@wanakabiketours.co.nz

+64 (3) 443 6363
+64 (21) 240 9372

Our Bikes are serviced regularly by our on site bike mechanics. We deliver them to you clean and in great working order, we expect them to be well looked after and returned in good order.

We hope that you get them dirty and ride them like they are made for, but as if they were your own.